Why is my deposit not credited at Pin up?

If your Pin up deposit is not showing in your balance, usually it is a delay or payment issue.

Try these steps:

Wait 15–30 minutes – many bank, card or mobile banking deposits take a bit of time to reach the casino account.
Check transaction status in your bank/bKash/Nagad/Rocket app and take a screenshot showing it is successful.
Refresh your balance – log out of your Pin up account, then log in again and open the “Cashier” or “Balance” section.
Confirm payment details – make sure you used the correct deposit method, amount and currency shown in the Pin up cashier page.
Contact support – if money is deducted but not credited after 1 hour, contact Pin up support via live chat or email and send:
- your account ID or login
- deposit method
- time, amount, and screenshot of transaction.

Tip: Avoid multiple rapid deposits until the first one is confirmed to prevent confusion.