Why didn’t I receive my welcome bonus at Pin-Up?
If your Pin up welcome bonus is not showing, it’s usually a small account or deposit issue.
Try these steps:
- Check the bonus rules – Make sure you registered a new account, selected the welcome bonus (casino or sports) during signup or first deposit, and met the minimum deposit amount.
- Confirm payment status – Open “Deposit/Transaction history” and see if your deposit is completed, not pending or failed.
- See promo code (if any) – If the welcome bonus needs a promo code, check you entered it correctly before confirming the deposit.
- Check time limit – Some welcome offers must be claimed within a certain time after registration or first deposit.
If everything looks correct but the bonus is still missing, take a screenshot of your deposit and contact Pin-Up support via live chat or email. They can manually check and credit the bonus if you are eligible.