Why was my withdrawal rejected at Pin-Up?

Your withdrawal at Pin up can be rejected if something is wrong with your account, payment details, or bonus rules.

Common reasons and what to do:

1. Account not verified

   • Upload your NID/passport and sometimes a utility bill in your profile.
   • Wait for confirmation, then request the withdrawal again.

2. Name or details don’t match

   • Make sure the bank/e-wallet name matches your Pin-Up account name.
   • Correct your profile data or use the same owner account.

3. Bonus wagering not completed

   • Check the bonus section in the casino.
   • Finish required wagering before withdrawing.

4. Wrong method or limits

   • Use the same payment method you used for deposit if required.
   • Check minimum/maximum withdrawal limits.

If you still don’t see the reason, contact support via live chat and ask for the exact cause of rejection.

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