Introduction

These Terms and Conditions (“Terms”) set out the legal agreement between you and Pin up (“Pin-Up”, “we”, “us”, or “our”) in relation to your access to and use of the online casino, Slots, betting and related gaming services offered through the website and any associated mobile applications (collectively, the “Platform”). By accessing, registering an account, or using any service provided by Pin-Up, you acknowledge that you have read, understood, and agree to be fully bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other supplementary rules or policies published on the Platform from time to time. These Terms are intended to ensure that our services are offered in a fair, transparent, and legally compliant manner to adult players only, with a strong focus on responsible gambling practices. If you do not agree with any part of these Terms, you must immediately stop using the Platform and refrain from opening or maintaining an account. These Terms may be updated periodically, and it is your responsibility to review them regularly to remain informed about any changes that may affect your rights and obligations.

Pin-Up aims to provide an entertaining and secure online gambling environment for adult users, where fairness, consumer protection, and legal compliance are treated as top priorities. At the same time, gambling can involve financial risk and may not be suitable for everyone, especially those who are vulnerable or under the legal age of 18 years. These Terms therefore include clear provisions regarding eligibility, account registration, deposits, withdrawals, responsible gambling tools, prohibited activities, and the resolution of disputes. While Pin-Up strives to maintain uninterrupted and high-quality services, we do not guarantee that the Platform will always function without technical issues, downtime, or errors, and your use of the Platform is at your own risk. By continuing to access or use the Platform, you confirm that you understand the nature of online gambling, accept the associated risks, and agree to comply with these Terms at all times.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “I Agree”, or any similar button on the Pin-Up Platform, or by using any of our services, you expressly confirm that you have read these Terms in full and accept them as a legally binding contract between you and Pin-Up. If you disagree with these Terms, or if any part is unclear to you, you must not create an account or use the Platform in any manner. Your acceptance of these Terms also signifies your consent to any related policies referenced herein, including but not limited to our Privacy and Data Protection Policy, KYC (Know Your Customer) procedures, Anti-Money Laundering (AML) measures, and Responsible Gambling Policy. You understand and agree that we may make changes or updates to these Terms at our sole discretion, subject to applicable law, and that your continued use of the Platform after such changes take effect shall be deemed as your renewed acceptance of the updated Terms.

You are responsible for regularly reviewing these Terms, as well as any notices or messages we may send you via email, on-site notifications, or through your player account, especially when material changes occur. We may, when required by law or where changes are significant, request that you reconfirm your agreement to the Terms before allowing further access to your account. If at any time you do not agree with the updated Terms, your only remedy is to stop using the Platform and request closure of your account. The obligation to comply with these Terms rests solely with you, and failure to read or fully understand them will not exempt you from any responsibilities or consequences arising from your use of the Platform. These Terms shall prevail over any prior verbal or written communication between you and Pin-Up, except for any mandatory legal rights that cannot be waived under applicable law.

Eligibility & Age Restriction (18+ only)

Access to, and use of, the Pin-Up Platform is strictly limited to natural persons who are at least 18 years of age or older, or the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering an account and using the Platform, you confirm that you meet this minimum age requirement and that you are legally capable of entering into binding contracts under the law applicable to you. We reserve the right to carry out age verification checks at any time, and to request supporting documents, such as a valid national ID, passport, or other government-issued identification, to confirm your age and identity. If we discover or reasonably suspect that you are under 18, or under the legal gambling age in your jurisdiction, we will immediately suspend or terminate your account, void any bets, and may confiscate any winnings in accordance with applicable law.

Pin-Up strictly prohibits minors from accessing or using the Platform, and we urge parents and guardians in Bangladesh and elsewhere to take all necessary steps to prevent underage gambling. We recommend the use of parental control software, restricted access to payment cards, and careful monitoring of internet usage to ensure that children and young people do not access gambling services. Online gambling can pose significant risks to minors, including the development of unhealthy habits, financial harm, and psychological stress, which is why our policies emphasise strict 18+ enforcement. By using the Platform, you also confirm that you are not acting on behalf of, or for the benefit of, a minor, and that you will not share your login details with anyone who is underage. If you become aware of any minor accessing our services, you must immediately notify us so that we can take prompt action to protect the individual involved.

Account Registration

To participate in real-money games and services on the Pin-Up Platform, you must first successfully complete the account registration process. During registration, you will be required to provide accurate, complete, and up-to-date information, including but not limited to your full name, date of birth, residential address, email address, phone number, and preferred currency, subject to availability. You agree that all information you provide is truthful and that you will promptly update your account details if any changes occur, particularly with respect to your contact information and identification data. We may request documentary or electronic verification of such information at any stage, including but not limited to proof of identity, proof of address, source of funds, and payment method ownership, as part of our KYC and AML processes.

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password, and for ensuring that they are not disclosed to any third party. Any activity conducted through your account will be deemed to have been performed by you, and you bear full responsibility for any transactions or actions taken under your login details. If you suspect that your account has been compromised, accessed without your authorisation, or used in any fraudulent or inappropriate manner, you must immediately notify our customer support and change your password. Pin-Up reserves the right to refuse registration, suspend accounts, or close accounts at its sole discretion where there are reasonable grounds to suspect a breach of these Terms, fraudulent activity, or failure to comply with verification requirements. You may hold only one active account with Pin-Up at any given time, and the creation of multiple accounts may result in closure of duplicate accounts, confiscation of funds, or other measures as permitted by law.

Deposits & Withdrawals

To play casino games, Slots, or use any other real-money services offered on the Platform, you must deposit funds into your Pin-Up player account using one of the available payment methods. Deposits should only be made from payment instruments held in your own name, such as bank accounts, cards, e-wallets, or other supported methods, and you must not use third-party or shared accounts without explicit permission and sufficient documentation. Pin-Up may impose minimum and maximum deposit limits, transaction frequency limits, or daily, weekly, and monthly caps, which will be clearly communicated on the Platform and may differ depending on your chosen payment method or jurisdiction. We reserve the right to conduct additional verification before processing deposits, especially where we suspect unusual, high-risk, or potentially fraudulent activity.

Withdrawals of your available balance, including winnings, may be subject to verification of your identity, age, and payment method ownership, as part of our commitment to AML and responsible gambling regulations. In certain cases, we may request detailed documentation on the source of funds or wealth to ensure that monies used for gambling are derived from lawful and legitimate sources. Withdrawal requests are generally processed within a reasonable timeframe; however, actual receipt of funds may depend on your chosen payment method, intermediary financial institutions, and any additional checks required. Pin-Up reserves the right to split or delay withdrawal requests where necessary for security, legal, or risk management reasons, and, in some cases, may require that withdrawals be made via the same method used for deposit. You are responsible for any fees, charges, or currency conversion costs that may be applied by your bank, card issuer, or payment provider.

If you deposit funds and do not engage in a reasonable level of gaming activity before requesting a withdrawal, we reserve the right to review the transaction for potential abuse of the payment system or money laundering risks. In such cases, we may apply administrative fees, request additional documentation, or cancel transactions where legally justified. You must not treat your Pin-Up account as a bank account or savings facility; it is intended solely for the purpose of participating in gambling activities. Funds held in your player account do not bear interest and are not protected by any deposit guarantee scheme. In case of chargebacks, reversed transactions, or payment disputes initiated by you or your payment provider, we may suspend or close your account, void wagers, and recover any associated costs from your remaining balance.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be supported on the Pin-Up Platform. Availability may vary depending on your location, regulatory constraints, and operational considerations, and not all methods may be accessible in Bangladesh or in every jurisdiction. You should consult the cashier section of your account for the most up-to-date and precise information.

You understand that this table is for general guidance only and does not constitute a guaranteed service level or binding commitment regarding processing times or fees. All processing times are approximate and may be affected by factors beyond the control of Pin-Up, including banking networks, intermediary institutions, and technical issues. Any additional information, including exact limits and transactional conditions, will be set out in the cashier section or communicated directly to you where required.

Bonuses & Promotions

From time to time, Pin-Up may offer various bonuses, promotions, loyalty rewards, free spins for Slots, cashback offers, and other incentives designed to enhance your entertainment experience. All such bonuses and promotional offers are subject to specific terms and conditions, which may include wagering requirements, minimum deposits, game restrictions, expiry dates, maximum bet limits while using bonus funds, and eligibility criteria based on your jurisdiction or account status. You must carefully read and understand the applicable bonus terms before opting in or accepting any offer, as participation signifies your acceptance of those specific conditions in addition to these general Terms. Failure to comply with bonus rules, including attempting to abuse or manipulate promotions, may result in forfeiture of bonus funds and related winnings, adjustment of account balances, or exclusion from future offers.

Bonuses are typically intended for recreational players who use them in good faith and as part of normal gambling behaviour. Any pattern of play or transactional behaviour that indicates bonus abuse, collusion, use of multiple accounts, or organised fraudulent activity will be investigated and may lead to corrective actions. Examples of prohibited bonus practices may include, but are not limited to, minimal-risk betting, hedging bets across different outcomes solely to meet wagering requirements, or exploiting software or system errors. Pin-Up reserves the right to modify, suspend, or cancel any bonus or promotion at any time, subject to applicable law, especially where technical issues, regulatory developments, or abuse are detected. Where changes are material, we will make reasonable efforts to inform you in advance or as soon as possible.

Bonuses, free spins, and promotional rewards generally cannot be withdrawn immediately and must first meet the stated wagering or play-through requirements. If you attempt to withdraw funds before fulfilling such conditions, Pin-Up may cancel the bonus and any related winnings, and process only your original deposit, subject to our verification procedures. Each bonus may only be used once per person, household, IP address, device, or payment account, unless explicitly stated otherwise in the promotional terms. In case of discrepancy between the information displayed in promotional materials and the detailed terms published on the Platform, the latter shall take precedence. You are responsible for making sure that any bonus or promotion you accept is legally available in your jurisdiction and compliant with local regulations.

Game Rules

All games offered on the Pin-Up Platform, including but not limited to Slots, table games, live dealer games, and any other casino products, are governed by specific game rules which you must review before playing. These rules may be accessible within each game’s interface, in a separate help section, or as downloadable documentation. It is your responsibility to familiarise yourself with the mechanics, payout structures, betting limits, and special features of each game before placing real-money wagers. You must not participate in games if you do not understand the applicable rules, and any bets placed will be considered valid and binding once accepted by our systems.

Pin-Up and its game providers reserve the right to introduce new games, modify existing ones, or remove certain products from the Platform for legal, technical, or commercial reasons. In the event of any clear bug, malfunction, or error in a game, whether due to hardware, software, or network issues, Pin-Up may invalidate affected bets, void outcomes, or adjust account balances to reflect the correct result, as determined in good faith and in accordance with applicable law. You must not deliberately exploit any error, loophole, or glitch in the games or Platform, and any suspicious behaviour may lead to investigation, suspension, or closure of your account. Where game rules conflict with these general Terms, the game-specific rules shall apply to the extent of the inconsistency.

Certain games or features may not be available in all jurisdictions due to licensing, regulatory, or technical restrictions. It is your responsibility to ensure that your access to, and use of, particular games is lawful under the laws applicable to you. You acknowledge that game outcomes are determined by certified Random Number Generator (RNG) technology or, in the case of live dealer games, by real-world processes that are subject to strict monitoring and control. Any representation of historical results, such as game histories or statistics, does not guarantee future outcomes or patterns. All bets placed are final once confirmed by the system, and you may not request cancellation or modification of a bet after it has been accepted.

Fair Play & RNG

Pin-Up is committed to maintaining a fair, transparent, and trustworthy gaming environment for all players. To ensure the integrity of game outcomes, all applicable digital casino and Slots games offered on the Platform rely on professionally tested and certified Random Number Generator (RNG) technology. The RNG is designed to generate unpredictable and unbiased results, simulating the randomness of real-world gambling activities in a digital context. Independent testing laboratories and certification bodies may periodically review the RNG and game payout percentages to ensure compliance with industry standards and regulatory requirements, where applicable.

You acknowledge and accept that the outcome of each game round is determined by the RNG or corresponding live dealer processes, and you have no influence or control over the result. Any attempt to manipulate or interfere with game outcomes, either directly or indirectly, is strictly prohibited and may lead to immediate suspension or permanent closure of your account. This includes, but is not limited to, using automated tools, bots, scripts, or any form of external software designed to gain an unfair advantage, predict results, or exploit vulnerabilities. Pin-Up reserves the right to undertake investigations, review game logs, and cooperate with third-party providers and authorities in order to detect and prevent any unfair or fraudulent activity.

While we make every reasonable effort to ensure that our games function correctly at all times, technical disruptions may occasionally occur due to system failures, network issues, or other unforeseen problems. In such cases, Pin-Up will act in good faith to restore services, correct account balances, and, where appropriate, void or re-settle affected bets in a manner that is fair and consistent with applicable laws. Any disputes concerning game outcomes, bet settlements, or transaction histories must be raised as soon as possible and, in any event, within a reasonable timeframe. Our records, including game logs and transaction data, will serve as the primary evidence when resolving such disputes, and, unless manifestly incorrect, shall be considered final.

Responsible Gambling

Pin-Up recognises that while online gambling can be a form of entertainment for many adults, it can also lead to financial difficulties, emotional stress, and problem gambling behaviour for some individuals. We are therefore committed to promoting responsible gambling practices and providing tools, information, and support to help players maintain control over their gaming activities. Our Platform includes various features designed to help you set limits, manage your time and expenditure, and temporarily or permanently restrict your access to gambling services if you feel that your gambling is becoming problematic. These tools include deposit limits, loss limits, wagering limits, session reminders, cooling-off periods, and self-exclusion mechanisms, which you can generally activate from your account settings or by contacting customer support.

We strongly encourage all players in Bangladesh and other jurisdictions to gamble only with money they can afford to lose and to view gambling as a form of paid entertainment rather than a source of income or financial strategy. You should never chase losses, gamble while under the influence of alcohol or drugs, or use gambling to escape personal, financial, or emotional difficulties. Young adults and vulnerable individuals may be at particularly high risk of developing problematic gambling habits, which is why we emphasise strict 18+ enforcement and provide clear guidance about potential risks. If you feel that your gambling is starting to impact your personal life, work, relationships, or financial stability, we urge you to consider reducing your play, setting stricter limits, or using our self-exclusion tools.

Pin-Up also provides information about independent support organisations that specialise in helping individuals affected by problem gambling. These organisations may offer confidential counselling, self-help materials, support groups, and other resources to assist you and your family members. While we may provide links or references to these organisations, they operate independently from Pin-Up, and we are not responsible for the content of their websites or the services they provide. You are encouraged to seek professional advice if you suspect that you or someone close to you is developing or has developed a gambling problem. Our customer support team is available to provide information about responsible gambling options and to help you apply any protective measures you deem appropriate.

Tools & Features (table)

The following table summarises some of the main responsible gambling tools and features that may be available on the Pin-Up Platform. Availability and specific configurations may differ based on jurisdictional requirements and technical capabilities.

Once applied, certain responsible gambling measures, especially self-exclusion, may not be reversible until the relevant period expires, in line with applicable regulations and internal policy. You must ensure that the contact details associated with your account are accurate so that we can send you relevant notices or confirmations regarding these tools. Pin-Up will make reasonable efforts to enforce your selected limits and restrictions; however, you understand that you also bear responsibility for your own gambling behaviour and for not attempting to circumvent such measures.

Support Resources

In addition to the technical tools and account-based measures described above, Pin-Up provides educational materials and links to external resources to help you better understand responsible gambling and problem gambling risks. These materials may include guidelines for safe play, self-assessment questionnaires, budget planning tips, and advice on recognising warning signs of problematic gambling behaviours. You are encouraged to regularly evaluate your own gambling habits, including frequency of play, amounts wagered, and emotional reactions to winnings and losses, and to adjust your behaviour accordingly. If you are unsure whether your gambling is under control, you may wish to consult support organisations that focus on gambling-related issues.

Independent support organisations may offer confidential help lines, online chat services, counselling, and peer-support groups for individuals and families affected by gambling problems. While the names and contact details of such organisations may differ across jurisdictions, examples of generic services include national gambling helplines, counselling centres, and online self-help platforms dedicated to responsible gambling. These entities operate independently from Pin-Up, and we do not control their operations, but we recognise their valuable role in supporting players who need assistance. You may also contact licensed psychologists, counsellors, or financial advisers if your gambling is affecting your mental health or financial stability.

If you contact our customer support team regarding responsible gambling concerns, we will treat your request with discretion and respect, and we may offer information on available tools, self-exclusion options, and external support resources. However, Pin-Up cannot provide professional counselling or legal advice, and our assistance is limited to guiding you toward appropriate tools and independent services. By staying informed and making use of available resources, you can significantly reduce the risks associated with online gambling and maintain a healthier relationship with gaming entertainment.

Prohibited Activities

When using the Pin-Up Platform, you agree not to engage in any activity that is unlawful, fraudulent, abusive, or otherwise in violation of these Terms or applicable law. Prohibited activities include, but are not limited to, creating multiple accounts, impersonating another person or entity, providing false or misleading information, or using payment methods that do not belong to you without proper authorisation. You must not allow any third party, including minors, to access or use your account, nor may you sell, transfer, or otherwise assign your account to another person. Attempts to manipulate game outcomes, exploit bugs or system vulnerabilities, or use automated tools, scripts, or robots to play games or place bets are strictly forbidden.

You are also prohibited from using the Platform for any purposes related to money laundering, terrorist financing, or other financial crimes, and we will report any suspicious transactions to the relevant authorities where required by law. You must not engage in collusion with other players or with third parties in a way that gives unfair advantage or undermines the integrity of our games. Harassment, abuse, or inappropriate communication with our staff or other players, including through chat functions or support channels, is not tolerated and may lead to sanctions, including account suspension or closure. Any unauthorised access, hacking attempts, or distribution of malware or harmful code aimed at the Platform or its infrastructure is a serious breach and may result in legal action.

If Pin-Up reasonably suspects that you have engaged in any prohibited activity, we may, at our sole discretion and without prior notice, suspend or close your account, withhold or confiscate funds (subject to applicable law), and cancel or void any pending or settled bets. We may also share relevant information with regulatory authorities, payment providers, and other online operators, where appropriate, to combat fraud, money laundering, and other forms of criminal activity. Our decisions in relation to prohibited activities will be taken in good faith, based on the evidence available at the time, and with due regard to our legal and regulatory obligations.

Restricted Countries (table)

Due to regulatory, legal, and commercial considerations, access to the Pin-Up Platform may be restricted or prohibited in certain countries or territories. The following table provides a non-exhaustive illustration of types of restricted jurisdictions. You are responsible for ensuring that your use of the Platform complies with the laws applicable in your country or region.

This table is indicative only and does not list specific country names, as restrictions may change over time due to evolving legal and regulatory environments. Before registering an account or using the Platform, you must verify that online gambling is legal in your jurisdiction and that you are not subject to any relevant sanctions or restrictions. If you are resident in, or currently located in, a jurisdiction where online gambling is illegal or where Pin-Up is not allowed to operate, you must not use the Platform, and any attempt to do so may be considered a breach of these Terms. Pin-Up reserves the right to implement geo-blocking, IP-based restrictions, or other technical measures to prevent access from restricted jurisdictions.

Privacy & Data Protection

Pin-Up is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account and use the Platform, we collect and process various categories of personal data, such as identification details, contact information, device data, transaction history, and gambling activities. This information is used for purposes that include account management, verification, fraud prevention, AML compliance, responsible gambling monitoring, payment processing, and the provision of customer support services. We may also use certain data for analytical, statistical, and marketing purposes, subject to your consent where required by law.

Your personal data may be shared with third parties under strict conditions, including game providers, payment processors, identification and verification services, IT vendors, and regulatory or law enforcement authorities, where necessary to comply with legal obligations or to protect our legitimate interests. All such third parties are required to handle your data securely and in accordance with applicable data protection regulations and our contractual arrangements. We implement technical and organisational security measures to protect your data against unauthorised access, loss, misuse, or alteration, though no system can be guaranteed to be entirely secure. By using the Platform, you acknowledge and accept that electronic communications and data transfers may carry certain inherent risks.

You have certain rights in relation to your personal data, which may include the right to access, rectify, or update your information, the right to request deletion or restriction of processing (subject to legal retention requirements), and, where applicable, the right to object to specific processing activities or to withdraw consent. Requests relating to your data can generally be made via customer support or designated contact channels specified in our Privacy Policy. We will handle such requests in accordance with applicable laws and may require proof of identity to ensure that your data is not disclosed to unauthorised persons.

By registering an account and using the Platform, you expressly consent to the collection, use, and processing of your personal data as described in these Terms and in our Privacy Policy. If you do not agree with the way we handle your data, you should refrain from using the Platform and may request closure of your account. More detailed information about our data protection practices can be obtained from our Privacy Policy, which forms an integral part of your agreement with Pin-Up and should be read together with these Terms.

Account Suspension & Termination

Pin-Up reserves the right to suspend or terminate your account in a range of circumstances, including but not limited to suspected breach of these Terms, failure to complete verification procedures, involvement in fraudulent or criminal activities, responsible gambling concerns, or instructions received from law enforcement or regulatory authorities. Suspension may be imposed temporarily while we conduct investigations, request additional documentation, or clarify particular transactions or activities associated with your account. During suspension, you may be prevented from logging in, placing bets, depositing funds, or requesting withdrawals, although we may permit you to contact support or access certain limited information.

If, after investigation, we determine that a breach has occurred or that continued access to your account would be inappropriate or unlawful, we may decide to permanently close your account. In such cases, we will generally inform you of the reason for closure, unless prohibited by law or regulatory requirements. Depending on the circumstances, we may confiscate or withhold certain funds, particularly where there is evidence of fraud, money laundering, underage gambling, or serious breach of these Terms, subject to applicable law. Where no such issues are identified, remaining balances may be returned to you via eligible payment methods, although administrative or processing fees may apply.

You also have the right to close your account at any time, subject to settlement of any outstanding transactions or obligations. To do so, you should contact customer support or use the available account closure function if provided. Before closing your account, you should withdraw any remaining balance, subject to verification and withdrawal procedures. Closure of your account does not relieve you or Pin-Up of obligations that have already arisen, including contractual responsibilities, pending disputes, or legal compliance obligations.

In certain cases, particularly where responsible gambling concerns are raised, we may convert an account closure request into a self-exclusion measure, preventing re-registration for a specified period. You understand and acknowledge that, after termination or closure, we may retain certain personal data and transaction records for as long as necessary to comply with legal, regulatory, and accounting requirements. Any subsequent attempt to create a new account may be blocked or prevented, especially if your previous account was closed due to serious violations or self-exclusion.

Limitation of Liability

To the maximum extent permitted by applicable law, Pin-Up, its affiliates, directors, officers, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform and related services. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the net amount of your deposits made via your Pin-Up account during the six-month period immediately preceding the event giving rise to the claim, subject to any mandatory legal provisions.

Pin-Up does not guarantee that the Platform will always be available, free from errors, or secure from all threats, and you use it at your own risk. Technical issues such as disconnections, latency, software bugs, or equipment failures may affect your ability to access or fully use the Platform, and we shall not be liable for any losses or damages arising from such issues, except where required by mandatory law. You are responsible for ensuring that your device, internet connection, and security settings are suitable and properly maintained to access the Platform. While we take reasonable steps to prevent and mitigate cyber threats, malware, and unauthorised access, we cannot guarantee complete protection, and you are encouraged to use updated antivirus software and other protective measures.

Nothing in these Terms shall exclude or limit our liability in cases where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, and in such cases, the above limitations may not fully apply to you, and your statutory rights will remain unaffected. You agree to indemnify and hold harmless Pin-Up, its affiliates, and their respective officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, or violation of any law or the rights of third parties.

Complaints & Dispute Resolution

If you have any complaint, dispute, or concern regarding the Platform, including but not limited to game outcomes, transaction history, or account management, you should first contact our customer support team as soon as reasonably possible. Complaints should be submitted in clear and detailed form, preferably in writing via email or through the dedicated support channel, and should include all relevant information, such as your account details, the time and date of the incident, and any supporting evidence. We will acknowledge receipt of your complaint and will use reasonable efforts to investigate and respond within a reasonable timeframe. In some cases, we may request additional information or documents in order to properly assess and resolve the issue.

Our internal complaint-handling procedures are designed to ensure fair, transparent, and timely resolution of disputes, taking into account all relevant data and applicable rules. During the investigation, we may temporarily suspend certain activities or transactions on your account if deemed necessary for security or integrity reasons. Once we reach a conclusion, we will communicate our decision to you, along with any corrective measures or explanations as appropriate. If you are not satisfied with the outcome of our internal process, and if applicable law or regulation provides for an external dispute resolution body or alternative dispute resolution mechanism, we will provide information on how you may escalate your complaint.

Where permitted by applicable law, any unresolved dispute arising out of or in connection with these Terms or your use of the Platform may be referred to arbitration, mediation, or another form of alternative dispute resolution, in accordance with rules and procedures to be agreed between you and Pin-Up. Participation in such mechanisms does not restrict your right to seek recourse through the courts where such rights are guaranteed by law and cannot be waived. You agree that all complaints and disputes will be treated confidentially by both parties and that neither party will make public statements or disclosures that could harm the other party’s reputation while the dispute is being resolved, except where required by law or regulation.

Governing Law

These Terms, as well as any dispute or claim arising out of or in connection with them or with your use of the Platform (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws determined by Pin-Up based on its operating and licensing structure, subject to mandatory provisions of local consumer protection laws that may apply to you. In determining the applicable law, Pin-Up will take into account relevant licensing conditions, regulatory requirements, and conflict-of-laws principles, without prejudice to your mandatory rights as a consumer where such rights cannot be excluded by agreement. You acknowledge that the laws and regulations governing online gambling may differ between jurisdictions and that it is your responsibility to ensure that your use of the Platform is lawful in the place where you reside or are physically located.

Any legal action or proceedings arising out of or in connection with these Terms, which are not resolved through internal complaint processes or alternative dispute resolution, shall be brought before the competent courts as specified by the governing law clause, unless otherwise required by applicable mandatory provisions. By accepting these Terms, you agree to submit to the jurisdiction of such courts for the purpose of resolving any such disputes, without prejudice to any rights you may have under local consumer legislation. If any provision of this governing law clause is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable part shall be interpreted in a manner most closely reflecting the original intent and legal objectives.

Final Provisions

These Terms constitute the entire agreement between you and Pin-Up in relation to your use of the Platform and supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter, except where specific terms for certain products, bonuses, or promotions expressly state otherwise. If any provision of these Terms is held by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original purpose, or, if this is not possible, it shall be deemed deleted, and the remaining provisions shall remain in full force and effect. Our failure or delay in exercising any right, power, or remedy under these Terms shall not constitute a waiver of such right, nor shall any single or partial exercise of any such right preclude any other or further exercise of it.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Pin-Up, and any purported assignment in violation of this requirement shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate, successor entity, or third party as part of a corporate reorganisation, merger, or acquisition, provided that such transfer does not adversely affect your statutory rights. Notices and communications related to your account or these Terms may be delivered electronically via email, on-site messages, or other digital channels, and you agree that such electronic communications satisfy any legal requirement for written notice, to the extent permitted by law.

Your continued use of the Platform, including Pin-Up services and any associated features, indicates your ongoing acceptance of these Terms and any updates that may be published from time to time. You should review these Terms regularly to remain aware of any changes that could affect your rights and responsibilities. If you do not agree with any revised version of the Terms, you must immediately stop using the Platform, close your account, and, where applicable, withdraw your remaining funds subject to verification and legal requirements. As an adult player, you also acknowledge your responsibility to gamble responsibly, respect the 18+ restriction, and make full use of the tools and resources provided to support safer gaming on Pin up.